User profile for user: MoonJ. MoonJ. User level: Community Specialist Apr 23, 2018 9:20 AM in response to cyndifromdover Hi Cyndi, It sounds like you're having some trouble with your iPad being frozen. I want to help you get that running again. Follow the steps in the article below to get your iPad running again: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support Let me know if that helps. Thanks for using the Apple Support Communities. Show more Less Reply Link