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If you see 'itunes.com/bill' or an unfamiliar charge on your statement

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Question: I hit the utube tv by mistake & quickly took it off. I never used it and have been billed ever since. how do I get this off my auto billing & get a refund or credit.

I'm 77 yrs old I don't understand how to get a mistake corrected. ur set up is made up of dealing with people under 35 of age an I am just trying to deal with ur format is a hardship.this is the 3rd time I 'm writing about my problem, I hit the utube tv by mistake thinking it was the utube app.itunes charged my cr card a number of times an I am trying to get this corrected.please gine me a refund or a credit.

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ur set up

? If that is supposed to mean 'your set up' then it's not ours, you know that we are fellow users and that these are user forums, not iTunes Support nor Apple.


If you've subscribed to something and no longer want it : View, change, or cancel your subscriptions - Apple Support

please gine me a refund or a credit.

Nobody on here can do that. Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

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Apr 22, 2018 8:29 AM in response to Michaelangelo76 In response to Michaelangelo76

ur set up

? If that is supposed to mean 'your set up' then it's not ours, you know that we are fellow users and that these are user forums, not iTunes Support nor Apple.


If you've subscribed to something and no longer want it : View, change, or cancel your subscriptions - Apple Support

please gine me a refund or a credit.

Nobody on here can do that. Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

Apr 22, 2018 8:29 AM

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Apr 22, 2018 8:34 AM in response to Michaelangelo76 In response to Michaelangelo76

Typically free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. Deleting the related app doesn't cancel it. See View, change, or cancel your subscriptions - Apple Support for details. Cancel the subscription now. Contact iTunes - Official Apple Support about the possibility of a refund for the unused and unwanted service.


tt2

Apr 22, 2018 8:34 AM

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Apr 22, 2018 8:47 AM in response to Michaelangelo76 In response to Michaelangelo76

I'll just cancel my cr card then none of my apps will receive payment and I will buy a samung phone. this way this old man does not have to deal with APPLE and its stupip ways of trying to keep my money when they did not earn it. IT WAS A SIMPLE MISTAKE ON EMY PART>>>>>>AND I CAN"T CORRECT IT BECAUSE UR JUST A BOUNCH OF THiEVES. THanks for giving me my only way out with u idiots & MENTAL MIGETS.i WILL SEND A COPY OF MY COMPLAINT TO MY CONGESSMAN & BOTH SENATORS.

Apr 22, 2018 8:47 AM

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Apr 22, 2018 9:09 AM in response to Michaelangelo76 In response to Michaelangelo76

Cancelling your card will prevent Apple taking payment, but it doesn't deal with the outstanding liability. Talk to iTunes Support and deal with things properly. If app developers have an unscrupulous practice that should be exposed by users complaining rather than just walking away.


tt2

Apr 22, 2018 9:09 AM

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Apr 22, 2018 11:27 PM in response to Michaelangelo76 In response to Michaelangelo76

You know that nobody on here has taken any money from you, which part of us being fellow users and these being user forums are you having problems with understanding ? Have you actually contacted iTunes Support to see if they will refund you or have you not bothered ?

Apr 22, 2018 11:27 PM

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User profile for user: Michaelangelo76

Question: I hit the utube tv by mistake & quickly took it off. I never used it and have been billed ever since. how do I get this off my auto billing & get a refund or credit.