Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple obviously has a problem with the “Touch ID” software! This is NOT a user problem. There is a problem with the time out lapse in the sofware for the Apple “Touch ID” software. Workaroud: sign in with your passcode

Apple obviously has a problem with the “Touch ID” software! This is NOT a user problem. There is a problem with the time out lapse in the sofware for the Apple “Touch ID” software. Workaroud: sign in with your passcode

iPhone 6 Plus, iOS 8.2

Posted on Apr 22, 2018 10:42 AM

Reply
6 replies

May 29, 2018 11:06 AM in response to DanaBenj

Would you care to elaborate on your statement?


What issue are you having exactly with the timeout?


How do you know its an issue, and not by design?


From Apple's iOS security guide:

https://www.apple.com/business/docs/iOS_Security_Guide.pdf

You can always use your passcode instead of Touch ID or Face ID, and it’s still required under the following circumstances:

• The device has just been turned on or restarted.

• The device hasn’t been unlocked for more than 48 hours.

• The passcode hasn’t been used to unlock the device in the last 156 hours (six and a half days) and Face ID hasn’t unlocked the device in the last 4 hours.

• The device has received a remote lock command.

• After five unsuccessful attempts to match.

• After initiating power off/Emergency SOS. When Touch ID or Face ID is enabled, the device immediately locks when the side button is pressed, and the device locks every time it goes to sleep. Touch ID and Face ID require a successful match—or optionally the passcode—at every wake.

Apr 22, 2018 12:36 PM in response to DanaBenj

If you don't unlock your phone for an extended period of time (I believe it's 8 hours, might be 10 or 12), you will have to sign in with your passcode to reenable touch id. This is a security feature.


Law enforcement in many countries can compel you to unlock a device using biometric security. They can not force you to reveal or enter a password or passcode. The logic is that it may take enough time for law enforcement to get a court order compelling the use of your fingerprint that it times out and will not unlock with the fingerprint, thereby protecting your privacy.

Apple obviously has a problem with the “Touch ID” software! This is NOT a user problem. There is a problem with the time out lapse in the sofware for the Apple “Touch ID” software. Workaroud: sign in with your passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.