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How to unlock your iPhone for use with a different carrier

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Question: iPhone 5 unlocked by AT&T. Still not able to use in Germany

I have followed all instruction given to me by AT&T. The phone was send to my sister in Germany, still not able to use it. What else could be done? Thanks

iPhone 5s, iOS 11.3

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Apr 23, 2018 11:36 AM in response to Gingerfoot In response to Gingerfoot

Hi there, Gingerfoot!
Thanks for reaching out to the Apple Support Communities! If I am understanding correctly, you are having issues with using a device that was unlocked by your carrier and I’m happy to help out! I suggest taking a look at this article for How to unlock your iPhone for use with a different carrier. This article will give you the steps to take after confirming the unlock has been done, as well as additional steps to take in the Get help section.
Take care!

Apr 23, 2018 11:36 AM

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Question: iPhone 5 unlocked by AT&T. Still not able to use in Germany