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Question: unable to save e-mail pictures to PHOTOS

Since upgrading both of my iPads IOS 11.3 I am no longer able to save e-mail pictures to Photos.

iPad Air Wi-Fi, iOS 11.3

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Mark - Thanks you! My face is RED as I didn't scroll far enough right to see that option AND I was totally prepared to blame anything on the IOS upgrade. Again, Thank You!!!

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Apr 23, 2018 5:08 PM in response to markwmsn In response to markwmsn

Thanks for the response!

After selecting Save To File it brings up a screen that says, "Choose a new location to add this item" and offers two options...1) iCloud Drive and 2)On My iPad.

When I select On My iPad nothing happens. This is my 4th iPad and I've never experienced this issue before.


On my other iPad (~1 year old) it had been saving e-mails pics without any difficulty prior to the 11.3 upgrade. Now when I select Save To Files it brings up the new "Choose a new location to add this item" message. When I select "On My iPad" it brings up a sub-folder "Adobe Acrobat" which I have never seen on this iPad before.


Any help greatly appreciated!

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Question marked as Helpful

Apr 23, 2018 5:08 PM in response to markwmsn In response to markwmsn

Thanks for the response!

After selecting Save To File it brings up a screen that says, "Choose a new location to add this item" and offers two options...1) iCloud Drive and 2)On My iPad.

When I select On My iPad nothing happens. This is my 4th iPad and I've never experienced this issue before.


On my other iPad (~1 year old) it had been saving e-mails pics without any difficulty prior to the 11.3 upgrade. Now when I select Save To Files it brings up the new "Choose a new location to add this item" message. When I select "On My iPad" it brings up a sub-folder "Adobe Acrobat" which I have never seen on this iPad before.


Any help greatly appreciated!

Apr 23, 2018 5:08 PM

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User profile for user: SmileyTheMilkman

Question: unable to save e-mail pictures to PHOTOS