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Please read Writing an effective Apple Support Communities question.
- If you are having problems with a non-Apple product then please use their tech support for help.
- If your problem is with an Apple product then please ask it. We are here to help.
- We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Include your hardware information and installed version of macOS.