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Question: I need a phone number to actually talk to someone about an iTunes refund

Need an iTunes number to talk to someone about an iTunes refund

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Contact Apple for support and service - Apple Support

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Apr 22, 2018 1:42 PM in response to Kgraves1234 In response to Kgraves1234

You do not need a phone number; You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself.

However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are at Apple’s discretion, not a right.


If you have received an unexpected email advising you of a charge, read this document for guidance.


https://support.apple.com/en-gb/HT204759


If you have an APPLE electronic receipt you will see an invitation to ‘Report a problem’.
Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you should view, change or cancel them.

https://support.apple.com/en-gb/HT202039


One other check to make.
If you’re seeing an unfamiliar charge on your bank or credit card statement, read through this document.

https://support.apple.com/en-gb/ht201382

Apr 22, 2018 1:42 PM

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Question: I need a phone number to actually talk to someone about an iTunes refund