I am unable to install the iTunes 12.7 update and unable to uninstall the previous version. Help

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I am unable to install the iTunes 12.7 update and unable to uninstall the previous version. Help

When I run the 12.7.4 download I receive the error stating "There was a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

Windows 8, iTunes

Posted on Apr 22, 2018 1:45 PM

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Answer 1

rose_10

Community Specialist

Apr 23, 2018 12:03 PM in response to McKeever13

Hey McKeever13,

It sounds like you're having issues installing iTunes because of this error you keep receiving. I'll be happy to help out.

Here's a resource to assist with this specific error. Take a look here: If you see a 'Windows Installer package' error message when you try to reinstall or remove Apple software - Apple Support

Take care!

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I am unable to install the iTunes 12.7 update and unable to uninstall the previous version. Help

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