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Question: Iphone 7 128 audio disabled

Hello,


My phone is iPhone 7 128 GB (not plus).

It was on iOS 10.2


Yesterday suddenly (without any recent drops or liquid near it) it started to freeze intermittently and when I tried to call it from another phone I cannot hear anything, (both ways).

I attempted all the easy fix steps, restart --> Soft Reset --> Reset Settings --> cleaning the mic and earpiece.


Then I used iTunes to upgrade it to iOS 11.3

The freezing is fixed but something is very wrong with the audio.


During a call cannot hear and mic is not working. The speaker sign is disabled.

I tried the voice recording app, the record button is also disabled

It plays videos normally, the ringer works, the click sounds work, etc.

I tried to connect a wired headphone, it is not detected by the phone (charging and connecting to PC is working)

I tried a bluetooth headset it works as well.


Other things I tried unsuccessfully.

Set up as new iphone

restore to clean original firmware

use a different iCloud account


I really cannot narrow this down to a software issue (since there was also the freezing issue that got fixed) or a hardware issue. Any advice , troubleshooting or fix steps.

iPhone 7, iOS 11.3, 128 GB

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Apr 28, 2018 2:35 AM in response to ifoudah In response to ifoudah

Man, iOS 11.3 broke my mic. Exact same is happening to me, I've just been using my Bluetooth headset for phone calls. I did everything you did too as well, just restored iOS 11.3.1 etc.


iOS 11.2 was just working fine. Apple needs to allow us downgrade, or Tim needs to get the **** out. I've been frustrated with apple for the last 3 to 4 years... ******* it. No one at apple pays attention to detail anymore, rushes updates, allows broken apps to the app store etc...

Apr 28, 2018 2:35 AM

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Question: Iphone 7 128 audio disabled