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Question: transfer photos from i phone 5 to macbook air ...

Trying to transfer photos from i phone 5 to macbook air....keep getting msg.."Photos in the Camera Roll of "paul crayton’s iPhone" cannot be imported because the device is locked with a passcode." ...but I cannot see any passcode on phone.

iPhone 5

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Apr 23, 2018 12:43 PM in response to paulfromclarendon In response to paulfromclarendon

Hi paulfromclarendon!

It sounds like you're having issues with your iPhone not importing photos to your Mac due to a passcode, and I'm happy to help. Check out this article from Apple with steps to follow:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

If you know the passcode you are entering on the iPhone is correct but you still get that error, please review this support article:

About the ‘Trust This Computer‘ alert on your iPhone, iPad, or iPod touch


Cheers!

Apr 23, 2018 12:43 PM

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Question: transfer photos from i phone 5 to macbook air ...