I got charge for a chegg subscription but chegg shows I have no signed up

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I got charge for a chegg subscription but chegg shows I have no signed up

Hi,

I have the chegg app and I purchased the student tutor subscription for 14.99. I went on iTunes and purchased the subscription. I have no been able to use my subscriptio. chegg does not see an active subscription for my account. I was billed for the subscription. The purchase order is ***. I purchased it on April 3rd 2018. If you could help me out that would be great thank you!

[Personal Information Edited by Host]

iPhone 7, iOS 11.3

Posted on Apr 22, 2018 9:08 PM

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Answer 1

King_Penguin

Level 10

334,138 points

Apr 22, 2018 11:49 PM in response to michelfrombayonne

Have you looked on the developer's website and/or contacted the developers of the app ? If they can't or own't help have you contacted iTunes Support about it ? If not you should do so (as we are fellow users and these are user forums, we can't do anything about it) : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

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I got charge for a chegg subscription but chegg shows I have no signed up

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