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Question: iPhone X top of screen problem

Neither the Notification or Control Center will pull down from the top of my iPhone X while on any screen (lock, home, within apps, etc.) While on the home screen, as my slow-moving finger leaves the 'top bar' area and enters the 'regular' screen area, the Search screen begins to activate. The Notification and Control Centers will, however, pull down in landscape mode.


I've tried restarting, force restarting and even a factory default, to no avail.


To be transparent, this iPhone X did experience a 4-foot fall onto concrete about 9 hours before I noticed this issue. Though, the iPhone was in a (thin) case, and the blunt hit was to a bottom corner. The subsequent concrete-kisses did cause the glass screen protector to crack, near the top of the screen.


I cannot say for sure wether or not the pulldowns worked immediately following the drop, but I frequently use the Notification and Control Centers, and I couldn't imagine that I went 9 or so hours without using it before noticing this issue.


I'm pretty tech savvy, especially with Apple products. I've also repaired iPhones and iPads for friends/family for the hobby. I have yet to teardown an iPhone X


Thank you, in advance, for any helpful comments.

iPhone X, null

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Apr 22, 2018 7:34 PM in response to justinjones41 In response to justinjones41

It does sound as if the fall may have caused the issue. If swiping downward from off the screen and down and you get the Search page, then something about the upper portion of the screen is not working correctly. A swipe down from the upper right corner of the screen should activate Control Center. Again, if that is not what happens, something is wrong with touchscreen.


However, did you purchase Apple Care Plus with this device? If so, the repair could fall under one of the two accidental damage events. To be honest, with the FaceID and other things with this new phone, even if I had worked on iPhones in the past, I'm not sure I would take something as expensive as the iPhone X and try tearing it down to replace the screen. I think I would leave this one to Apple.

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Question marked as Helpful

Apr 22, 2018 7:34 PM in response to justinjones41 In response to justinjones41

It does sound as if the fall may have caused the issue. If swiping downward from off the screen and down and you get the Search page, then something about the upper portion of the screen is not working correctly. A swipe down from the upper right corner of the screen should activate Control Center. Again, if that is not what happens, something is wrong with touchscreen.


However, did you purchase Apple Care Plus with this device? If so, the repair could fall under one of the two accidental damage events. To be honest, with the FaceID and other things with this new phone, even if I had worked on iPhones in the past, I'm not sure I would take something as expensive as the iPhone X and try tearing it down to replace the screen. I think I would leave this one to Apple.

Apr 22, 2018 7:34 PM

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Apr 22, 2018 7:44 PM in response to ChrisJ4203 In response to ChrisJ4203

Thanks Chris! Unfortunately, I did not purchase Apple Care Plus. I intended to, as I usually do directly through Apple (as opposed to Verizon at 2am CST on launch day) but failed to remember. Big mistake!


Another mistake was admitting to Apple today that I had dropped it, especially since there is no physical damage, so it's 'on the record' now, and they're wanting a few hundreds bucks up front before shipping me a return box.


I'm not going to try to repair it myself, rather I was trying to vaguely describe that OP had some knowledge of the products. I can only imagine some of the questions that you've come across while building your rep on here 😉


Thanks for the advice!

Apr 22, 2018 7:44 PM

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Apr 22, 2018 7:48 PM in response to justinjones41 In response to justinjones41

You're welcome. Sorry to hear you did not get the coverage. While I've hesitated in the past, I'm using the iPhone Upgrade program now which requires it. But, had I purchased the iPhone X outright, I have no doubt that given the price, I would have invested in Apple Care Plus. Not trying to make you feel bad, I suspect you already feel bad enough.


With the drop, it would be an out of warranty replacement, and they always ask for a credit card up front before a user sends something in for service/replacement. Another question, did you purchase Verizon's insurance? They replace for a deductible, which may be less than Apple's cost, but I'm not sure of the quality of the devices they use for replacements.

Apr 22, 2018 7:48 PM

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Question: iPhone X top of screen problem