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iPhone X top of screen problem

Neither the Notification or Control Center will pull down from the top of my iPhone X while on any screen (lock, home, within apps, etc.) While on the home screen, as my slow-moving finger leaves the 'top bar' area and enters the 'regular' screen area, the Search screen begins to activate. The Notification and Control Centers will, however, pull down in landscape mode.


I've tried restarting, force restarting and even a factory default, to no avail.


To be transparent, this iPhone X did experience a 4-foot fall onto concrete about 9 hours before I noticed this issue. Though, the iPhone was in a (thin) case, and the blunt hit was to a bottom corner. The subsequent concrete-kisses did cause the glass screen protector to crack, near the top of the screen.


I cannot say for sure wether or not the pulldowns worked immediately following the drop, but I frequently use the Notification and Control Centers, and I couldn't imagine that I went 9 or so hours without using it before noticing this issue.


I'm pretty tech savvy, especially with Apple products. I've also repaired iPhones and iPads for friends/family for the hobby. I have yet to teardown an iPhone X


Thank you, in advance, for any helpful comments.

iPhone X, null

Posted on Apr 22, 2018 7:27 PM

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Posted on Apr 22, 2018 7:34 PM

It does sound as if the fall may have caused the issue. If swiping downward from off the screen and down and you get the Search page, then something about the upper portion of the screen is not working correctly. A swipe down from the upper right corner of the screen should activate Control Center. Again, if that is not what happens, something is wrong with touchscreen.


However, did you purchase Apple Care Plus with this device? If so, the repair could fall under one of the two accidental damage events. To be honest, with the FaceID and other things with this new phone, even if I had worked on iPhones in the past, I'm not sure I would take something as expensive as the iPhone X and try tearing it down to replace the screen. I think I would leave this one to Apple.

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iPhone X top of screen problem

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