New phone - can’t add backed up purchases
i get this message: “can not connect to iTunes Store - there was a problem connecting to the server“ when I try to restore backed up purchases.
User profile for user:
CarlAVII
User level:
Community Specialist
Hello sarah,
Thank you for using Apple Support Communities! I understand that you are encountering an error when redownloading past purchases on your iPhone. I would be happy to help point you in the right direction from here.
Check out the following support article for troubleshooting steps relevant to your issue:
If you can‘t connect to the iTunes Store, iBooks Store, or App Store
Learn more about redownloading purchases here:
Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support
If you're still encountering the error after trying those steps, contact Apple Support
Take care!
Thank you for using Apple Support Communities! I understand that you are encountering an error when redownloading past purchases on your iPhone. I would be happy to help point you in the right direction from here.
Check out the following support article for troubleshooting steps relevant to your issue:
If you can‘t connect to the iTunes Store, iBooks Store, or App Store
Learn more about redownloading purchases here:
Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support
If you're still encountering the error after trying those steps, contact Apple Support
Take care!