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Question: Having a problem with MS Word for the Mac 2016 - no luck with MS Word support

Yesterday I installed the upgrade to MacOS High Sierra v. 10.13.4 (think it was before 10.12.3).


today trying to use MS Word for the Mac 2016 and I have a personal MS Word for the Mac 365 It is Version 16.12 (180410)


When I open a blank page it now comes with a horizontal dotted box at the top of the page, and anything I type goes into this box. If after typing something, I hit return, I get a blank box as a space, then another box into which anything types goes.


Have spent most of the afternoon and part of the evening, going through all the menus of MS Word for the Mac

No luck. When through the "help' on MS Word for the Mac - no luck. All it had was 'text box' and this is not text box. Contacted the help section of MS Word for the Mac and had a Support person on messaging. After more than 30 minutes I realised we were at cross purposes because he kept sending me links to MS Word for a pc and windows.


I have taken screen shots, but I can't see anyway to attach. I have used MS Word for the Mac going back years and I've never seen this horizontal dotted box. It won't copy.

iMac, macOS Sierra (10.12.3)

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Apr 23, 2018 9:26 PM in response to YvesOz44 In response to YvesOz44

Preview will allow you to export a file as a .jpg file, not familiar with a .jpd file.


You can also use a 3rd party app like, "TinkerTool," to change the default for ScreenShots to .jpg. It can also be done with a Terminal command, using an app like TinkerTool makes it far easier.


User uploaded file

Question marked as Helpful

Apr 23, 2018 9:31 PM in response to YvesOz44 In response to YvesOz44

Discovered what was - and have fixed it. Will send another screen shot.

I'm curious. I teach Microsoft Office for Windows and have never seen what you describe. You say you have discovered what it was and have fixed it. Could you provide more of an explanation so I can understand what you were seeing? I would appreciate it, since I also have an occasional student using the Mac as part of another Word class and it would help me to understand any possible errors.

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Apr 23, 2018 8:11 AM in response to BobTheFisherman In response to BobTheFisherman

Yes, I've been in Office - Microsoft Community, but I could not find an answer to my question. Is there actually one or were you cryptically suggesting I should search there? If you do have an answer, could you post it please.

Apr 23, 2018 8:11 AM

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Apr 23, 2018 11:41 AM in response to YvesOz44 In response to YvesOz44

I am suggesting that you search for an answer in the Microsoft Help Communities. Everyone there uses Office so a response should be faster coming. Of course you are welcome to ask here but not everyone here uses Microsoft Office so a response may be slower coming.

Apr 23, 2018 11:41 AM

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Apr 23, 2018 9:16 PM in response to Lanny In response to Lanny

Lanny thank you.

User uploaded file

Anything I type, goes in this box. It appears at the top of the page. When I hit return I get a blank box like a paragraph space. If I don't hit return, any tying just behaves as though it is as text box and wraps around. I've tried to save a more detailed example as a .jpd, but the file is too big. I also looked at it as though I was going to print it, hitting the print button - it shows the boxes.

Also pulled up one of my previous documents - before this problem started - and it comes up with these boxes throughout.

Y.

2.15pm AEST

Discovered what was - and have fixed it. Will send another screen shot.

Apr 23, 2018 9:16 PM

Reply Helpful
Question marked as Helpful

Apr 23, 2018 9:26 PM in response to YvesOz44 In response to YvesOz44

Preview will allow you to export a file as a .jpg file, not familiar with a .jpd file.


You can also use a 3rd party app like, "TinkerTool," to change the default for ScreenShots to .jpg. It can also be done with a Terminal command, using an app like TinkerTool makes it far easier.


User uploaded file

Apr 23, 2018 9:26 PM

Reply Helpful (1)
Question marked as Helpful

Apr 23, 2018 9:31 PM in response to YvesOz44 In response to YvesOz44

Discovered what was - and have fixed it. Will send another screen shot.

I'm curious. I teach Microsoft Office for Windows and have never seen what you describe. You say you have discovered what it was and have fixed it. Could you provide more of an explanation so I can understand what you were seeing? I would appreciate it, since I also have an occasional student using the Mac as part of another Word class and it would help me to understand any possible errors.

Apr 23, 2018 9:31 PM

Reply Helpful (1)
User profile for user: YvesOz44

Question: Having a problem with MS Word for the Mac 2016 - no luck with MS Word support