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Question: download is not working

Hi

i still can’t download the new Final Cut Pro X

i push on download, but it is not working!


Thanks

Mac Pro

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Apr 23, 2018 7:32 AM in response to jamil253 In response to jamil253

Please explain exactly what you are trying.

Are you trying to download from the Purchased section of the App Store?

What exactly happens? Bear in mind that the download may take a while, since this is a very large program.

Apr 23, 2018 7:32 AM

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Apr 24, 2018 2:24 AM in response to jamil253 In response to jamil253

Hi Luis,

thank you for your kind reply, attached before a screenshot! it is taking for ever!! yet not downloading


Best

Apr 24, 2018 2:24 AM

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Apr 24, 2018 2:36 AM in response to jamil253 In response to jamil253

The color of the update button suggests that the update is in progress.

If you click on the "Updates" tab, does it have any indication of downloading it?


If for some reason updating is not working, make sure that it is showing in the Purchased section of the App Store.

Then you can try this:


1) Control-click Final Cut Pro in your Applications folder, and choose "Compress Final Cut Pro" (this is to make a zip file of your current version, for safekeeping).

2) Drag the application to the trash (don't empty the trash just yet)

3) Go the App Store, click Purchased, locate Final Cut Pro on the list and click on Download.

Apr 24, 2018 2:36 AM

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Question: download is not working