Why was I asked to change my password and verify my identity?

Question

Level 1

8 points

Why was I asked to change my password and verify my identity?

Last I knew only myself and my husband knew my Apple ID information, I’m just unsure why I would be asked to login and update my password for security reasons?

Posted on Apr 23, 2018 4:53 AM

Reply

Answer 1

Eric Root

Level 10

684,033 points

Apr 23, 2018 6:36 AM in response to _amyyyb11

What were you doing when you received the message? Were you told your Apple ID was disabled?

Apple ID is locked or disabled

Reply

Answer 2

Eric Root

Level 10

684,033 points

Apr 23, 2018 6:40 AM in response to _amyyyb11

Contact iTunes Support. Scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

Reply

Answer 3

Eric Root

Level 10

684,033 points

Apr 23, 2018 5:41 AM in response to _amyyyb11

Apple may have decided your password wasn't strong enough to meet their current criteria.

Reply

Answer 4

_amyyyb11 Author

Level 1

8 points

Apr 23, 2018 5:48 AM in response to Eric Root

I don’t believe that’s why because I recently updated my password because of that

Reply

Answer 5

_amyyyb11 Author

Level 1

8 points

Apr 23, 2018 6:39 AM in response to Eric Root

Yes it did. I got in my car and plugged it into play music and it disabled my iTunes and music app

Reply

Why was I asked to change my password and verify my identity?

Similar questions