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If you see 'itunes.com/bill' or an unfamiliar charge on your statement

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Question: I want to know where this charge came from

I want to know what purchase is tryimg to made from near palnerton pa

iPhone X, iOS 11.3

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Apr 23, 2018 5:55 AM in response to Soulmate0503 In response to Soulmate0503

Check your purchases following the instructions in the Support Topic you came from. If you don't find it then it's probably phishing.

In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

https://support.apple.com/en-us/HT204759

Apr 23, 2018 5:55 AM

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Apr 23, 2018 6:32 AM in response to Soulmate0503 In response to Soulmate0503

As I said, if you see it in your Purchase History use the link to report it to Apple. If not it is bogus and a phishing attempt.

If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

Apr 23, 2018 6:32 AM

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Apr 23, 2018 6:34 AM in response to Soulmate0503 In response to Soulmate0503

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.



  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Apr 23, 2018 6:34 AM

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Question: I want to know where this charge came from