health app wrong step counting

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health app wrong step counting

Hi,

I am using iPhone 6 32 GB, ios 11.1.2. I have noticed that when I travel in bus, my health app counts the steps invariably i.e. 17,000 or more steps , which is ruining my daily targets of walking and running. I travelled in bus today for 6 hours today in night and the app showed that I have climbed 36 floors, while I was just sitting idle in bus with no movement. Can you please check why this miscalculation happens?

Kapil Mathur

iPhone 6, iOS 11.2.1

Posted on Apr 23, 2018 6:26 AM

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Answer 1

MoonJ.

Community Specialist

Apr 24, 2018 8:10 AM in response to kapilm150987

Hi there, kapilm150987!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with your Health app not tracking your activity properly and I am happy to help out! First, I suggest checking out this article to Update your iPhone, iPad, or iPod touch. Once the update is done, test to see if the issue with the Health app not tracking properly is still going on.
Let me know the results and take care!

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health app wrong step counting

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