Lost Apple Watch not showing on iCloud
A nearly completely charged Apple Watch went AWOL today, presumed lost. It is in a shock-proof rubber case so not presumed broken.
The Apple Watch is a series 2, and appears to have its Activation Lock on (as per the instructions- it has "Find my Watch" showing where expected and that option is apparently on as long as the Apple Watch was paired with an iPhone which has Find My Phone switched on- check and check).
It does not, however, show up on the iCloud Account for its second owner (the original owner sold it as he wasn't getting on with it; it was assumed to have been "de-registered), though the iPhone it is successfully paired with does show up.
It also shows up OK on the iPhone, and we can complete instructions to locate until we click on the Find my Watch link for the correct Apple Watch. Because the map displays only the online devices, and the Apple Watch also not listed under My Devices from that point on.
When asking support we were just told that it cannot show up if it is turned off. Which cannot be the case as the iCloud account is showing another (now broken) Apple Watch as "offline" as well as all manner of other "offline" devices (old phones etc) just fine. This one's just not there.
Is there anything that can be done with the info we have- the fact that we have a paired iPhone, know the serial number, have the box, believe that the Activation Lock is on etc?
Why does the Apple Watch not show up, even just as "offline" like the other devices? Why does it show up as paired and even as "findable" if not really findable?
It's a puzzle! Please help. Thank you for reading.
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