Siri doesn't wake up on "Hey Siri"

Siri doesn't wake up

Posted on Apr 24, 2018 1:21 AM

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Question marked as Top-ranking reply

Posted on Apr 24, 2018 5:54 PM

Greetings alifromtrondheim,

Welcome to the Apple Support Communities!

I understand the "Hey Siri" feature is not functioning as expected for you.

The following support article will offer great troubleshooting steps for when help with Siri is needed: Get help with Siri on your iPhone, iPad, or iPod touch

Specifically, the following section may prove helpful:

If "Hey Siri" doesn't work

  1. Go to Settings > Siri & Search and make sure that "Hey Siri" is on.
  2. Make sure that your device is face up. Placing your device face down disables "Hey Siri." If you have a Smart Cover on your iPad, it will disable "Hey Siri" if it's closed.
  3. If you have an iPhone 6 or earlier, most iPads, or an iPod touch, you need to plug your device into power to use "Hey Siri." If you have an iPhone 6s and later, or an iPad Pro (12.9-inch) (2nd generation), iPad Pro 10.5-inch, or iPad Pro (9.7-inch), you don't need to plug your device into power to use "Hey Siri."

If "Hey Siri" still doesn't work, turn it off and back on again.


Let me know how the provided steps work for you.

Kind regards.
1 reply
Question marked as Top-ranking reply

Apr 24, 2018 5:54 PM in response to alifromtrondheim

Greetings alifromtrondheim,

Welcome to the Apple Support Communities!

I understand the "Hey Siri" feature is not functioning as expected for you.

The following support article will offer great troubleshooting steps for when help with Siri is needed: Get help with Siri on your iPhone, iPad, or iPod touch

Specifically, the following section may prove helpful:

If "Hey Siri" doesn't work

  1. Go to Settings > Siri & Search and make sure that "Hey Siri" is on.
  2. Make sure that your device is face up. Placing your device face down disables "Hey Siri." If you have a Smart Cover on your iPad, it will disable "Hey Siri" if it's closed.
  3. If you have an iPhone 6 or earlier, most iPads, or an iPod touch, you need to plug your device into power to use "Hey Siri." If you have an iPhone 6s and later, or an iPad Pro (12.9-inch) (2nd generation), iPad Pro 10.5-inch, or iPad Pro (9.7-inch), you don't need to plug your device into power to use "Hey Siri."

If "Hey Siri" still doesn't work, turn it off and back on again.


Let me know how the provided steps work for you.

Kind regards.

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Siri doesn't wake up on "Hey Siri"

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