I'm trying to open my Amazon Prime music

If the above doesn't work, try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

anything else working with Safari? Im on Amazon Prime Music right now on Safari, it went right to it.

Try quitting out of Safari and reloading it while holding down SHIFT

Perhaps the URL has changed? Try Amazon Music Unlimited - Stream millions of songs online now.

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