User profile for user: marijkelem
marijkelem Author
User level: Level 1
11 points

outlook problem after using google chrome

Hello, I got a bit of a problem. I have used outlook for about 10 years on my mac with no issues, until yesterday. I was using a program that didn't work on safari, so I had to go through Google Chrome to use it and in doing so, I opened my mailbox in outlook, using google chrome. Since than, I can't use outlook in Safari anymore.


Outlook still works on google chrome, but when I use Safari I get the following message:


cId: 4EA43C3D3A7A423F8EFCE3043A19B6D3

app: Mail

st: 500

reqid: undefined

wsver: undefined

efe: undefined

ebe: undefined

et: ClientError

esrc: Bootstrap

err: TypeError: undefined is not an object (evaluating 'Owa.mail.bootstrapMailModule')

estack: runBootstrap@https://outlook.live.com/mail/?bO=2:231:40

global code@https://outlook.live.com/mail/?bO=2:245:21

ts: 24-4-2018 14:03:18


I already tried logging out on my microsoft account and as soon as I log back in with my correct password, I get the same error again.


Does anyone know how I can fix this?

iMac, OS X El Capitan (10.11.3)

Posted on Apr 24, 2018 7:21 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Posted on Apr 26, 2018 10:16 AM

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


I would uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.


Avast


Avast Un-install

MacKeeper – Do Not Install


MacKeeper – Do Not Install (2) See SDW2001’s post


MacKeeper Removal


MacKeeper Removal


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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Apr 26, 2018 10:16 AM in response to marijkelem

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


I would uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.


Avast


Avast Un-install

MacKeeper – Do Not Install


MacKeeper – Do Not Install (2) See SDW2001’s post


MacKeeper Removal


MacKeeper Removal


Reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Apr 24, 2018 10:55 AM in response to marijkelem

Have you tried restarting the computer?


Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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User profile for user: marijkelem
marijkelem Author
User level: Level 1
11 points

Apr 26, 2018 9:47 AM in response to Eric Root

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-26 18:39:17

Download EtreCheck from https://etrecheck.com

Runtime: 5:48

Performance: Below Average


Problem: Other problem

Description:

site doesn’t work in safari


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

Apps crashing - There have been numerous app crashes.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2,5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1333 ok

BANK 1/DIMM0 - 2 GB DDR3 1333 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM1 - Empty


Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080


Drives:

disk0 - ST3500418AS 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI () [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD () [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (430.83 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X El Capitan 10.11.3 (15D21)

Time since boot: Less than an hour

System Load: 2.07 (1 min ago) 1.63 (5 min ago) 1.30 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.avast.osx.secureline.home.userinit.plist

Executable: /Users/***/Library/Application Support/AvastSecureLine/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Library/Application Support/Avast/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.uninstall.plist

Executable: /Library/Application Support/AvastSecureLine/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Library/Application Support/Avast/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.osx.secureline.userinit.plist

Executable: /Library/Application Support/AvastSecureLine/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Library/Application Support/Avast/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.update.plist

Executable: /Library/Application Support/AvastSecureLine/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.init.plist

Executable: /Library/Application Support/AvastSecureLine/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.divx.agent.postinstall.plist

Executable: /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin/Contents/Resources/extensions-installer install safari DivXHTML5 /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin/Contents/Resources/DivXHTML5.safariextz

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/signed

[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)


/Library/Application Support/Avast/components/proxy/signed

[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 171 Apple tasks
[Running] 59 Apple tasks


System Launch Daemons:

[Not Loaded] 45 Apple tasks
[Loaded] 166 Apple tasks
[Running] 76 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Loaded] com.avast.userinit.plist (? bb25154c - installed 2018-03-15)
[Running] com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2018-04-23)
[Loaded] com.avast.osx.secureline.userinit.plist (? 2fc1004f - installed 2018-04-23)
[Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)


Launch Daemons:

[Loaded] com.avast.uninstall.plist (? 22f94791 - installed 2018-03-15)
[Loaded] com.avast.init.plist (? fc55b6fa - installed 2018-03-15)
[Loaded] com.avast.osx.secureline.init.plist (? 1bda83b1 - installed 2018-04-23)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-27)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
[Running] com.avast.osx.secureline.update.plist (? f50a649c - installed 2018-04-23)
[Loaded] com.avast.update.plist (? 5c6ac355 - installed 2018-03-15)
[Other] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (? 3b932e9e - installed 2016-12-07)
[Loaded] com.avast.osx.secureline.uninstall.plist (? ba7a0061 - installed 2018-04-23)


User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Other] com.avast.home.userinit.plist (? 0 - installed 2017-12-20)
[Other] com.mackeeper.MacKeeper.Helper.plist (? 0 - installed 2016-12-07)
[Loaded] com.divx.agent.postinstall.plist (? 0 - installed 2011-12-25)
[Loaded] com.avast.osx.secureline.home.userinit.plist (? 0 - installed 2018-04-23)


User Login Items:

6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem (AVAST Software a.s. - installed 2018-04-16)

(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.a vast.osx.secureline.avastsecurelinehelper.app)


Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2012-08-09)

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-10)

QuickTime Plugin: 7.7.3 (installed 2016-01-14)

Flash Player: 29.0.0.140 (installed 2018-04-10)

Default Browser: 601 (installed 2016-01-14)

DivXBrowserPlugin: 2.2 (installed 2011-12-15)

OVSHelper: 1.1 (installed 2011-12-15)

Unity Web Player: UnityPlayer version 5.3.5f1 (installed 2016-06-28)

Silverlight: 5.1.30514.0 (installed 2014-09-07)

DirectorShockwave: 11.6.5r635 (installed 2012-04-27)

iPhotoPhotocast: 7.0 (installed 2012-08-09)


Safari Extensions:

DivXHTML5.safariextz - © 2000-2011 DivX, LLC. - http://divx.com (installed 2011-12-25)
Ecosia - The search engine that plants trees.safariextz - Ecosia - https://www.ecosia.org/ (installed 2018-04-10)


3rd Party Preference Panes:

DivX (installed 2011-12-15)

Flash Player (installed 2018-03-27)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
syncdefaultsdApple10
suggestdApple5
WindowServerApple3
kernel_taskApple1
Google Chrome1


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple463 MB
Google Chrome Helper (5)Google, Inc.434 MB
mdworker (10)Apple198 MB
com.apple.WebKit.WebContentApple156 MB
Google Chrome106 MB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
WindowServerApple3
Google Chrome Helper (5)Google, Inc.3
Google Chrome3
hiddApple0
SafariApple0


Virtual Memory Information:

Available RAM721 MB
Free RAM58 MB
Used RAM3.30 GB
Cached files662 MB
Swap Used6 MB


Clean up:

~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist

/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper

Executable not found

~/Library/LaunchAgents/com.avast.home.userinit.plist

/Users/***/Library/Application Support/Avast/hub/userinit.sh

Executable not found

/Library/LaunchDaemons/com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist

/Library/Application Support/MacKeeper/MacKeeperATd

Executable not found


Diagnostics Information (past 7 days):

2018-04-26 18:17:20 MRT.app Crash (30 times)

dyld: launch, loading dependent libraries


End of report

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outlook problem after using google chrome

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