iPhone X touch screen acting crazy

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Level 1

26 points

iPhone X touch screen acting crazy

I got an iPhone X two weeks ago and it worked fine for the first couple of days, but then it started doing all sorts of crazy things. The touch screen is sometimes unresponsive and other times acts as if it's being touched even if it's sitting flat on a table. I don't have a case or screen protector on it. Sometimes when I'm scrolling it'll just open random links, other times it'll zoom instead of scrolling, even if I set the phone down and make sure I'm only touching it with one finger.

Sometimes I can't type in messenger or messages, it'll just put in random letters nowhere near where I'm touching, and other times I can't swipe up out of apps.

What's weird is it seems that if I close out of an app some other apps will work fine, but I've experienced the issue in Chrome, Facebook, Messenger, Messages, and Mail. A hard restart doesn't help.

I haven't done a restore yet, but will this weekend if you think it's likely to help, I just don't want to log into all my apps again. Any advice?

iPhone X, iOS 11.3, null

Posted on Apr 24, 2018 2:41 PM

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Answer 1

jdh5153 Author

Level 1

26 points

Apr 24, 2018 7:21 PM in response to MrBill3

I have, no luck. I have an appointment at an Apple store, but it's a week out, not sure if I'll last another week. Would it be worth taking it into an AT&T store to have them see if they can replace it, or should I just wait for Apple?

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Answer 2

MrBill3

Level 10

104,416 points

Apr 24, 2018 2:47 PM in response to jdh5153

jdh5153,

I assume that you've done a restart, but if not, do it now: Restart your iPhone, iPad, or iPod touch

If no help, you should try a factory reset:

Restore your iPhone, iPad, or iPod to factory settings

Good luck.

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Answer 3

Jun 4, 2018 4:32 PM in response to garywetz

Mine has been doing it for the last week and is rapidly getting worse. The phone is 3 months old but in pristine condition.

I doubt tgat its a software issue, seems like a problem with the touchscreen itself.. I’ll be taking my phone in to the Apple store. Not gonna mess around with resets and software updates. These aren’t cheap phones

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Answer 4

garywetz

Level 1

19 points

Jun 4, 2018 5:40 PM in response to Streetjunkie

I ended up going to the apple store twice. They reset it once and replaced the screen the second time. It’s fine now with the new screen.

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Answer 5

Jun 4, 2018 5:43 PM in response to garywetz

Thanks for the info. When they want to update software I’ll bring out this post and tell them I want a screen replacement 👍-1F3FC; Appreciate it mate

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Answer 6

Espica

Level 1

4 points

May 16, 2018 4:40 AM in response to jdh5153

My phone is doing the same thing. I’m starting to wonder if it’s from the new iOS. Will you update your response from the Apple store?

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Answer 7

garywetz

Level 1

19 points

May 30, 2018 6:02 PM in response to Espica

Mine is doing the same exact thing. I’ve had iPhones since they first come out and rarely had issues. This one is really annoying and inconvenient, especially with a 3 week old $1000 phone!!!

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iPhone X touch screen acting crazy

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