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iOS 11.3.1 update battery drain / turns off /app issues

Hi everyone

updated 11.3.1 on iPhone 6 yesterday and since then massive battery drain. Can go from 100% to 9% in 10 minutes. Crashes when using apps and switches off unable to restart even when holding in the start-home key as image of red flat battery appears. I then have to plug it in to charge which takes about half an hour to charge back to 100%.

Very frustrating to say the least. Never had these problens before the update.

Any suggestions would be appreciated.

Thank you!

iPhone 6, iOS 9.0.1

Posted on Apr 26, 2018 4:20 AM

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5 replies

Apr 28, 2018 11:09 PM in response to Lucky Princess

Hello Lucky Princess,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing battery life issues with your iPhone 6 since updating the iOS software. First, go to Settings > Battery > Battery Health (Beta) and see if this indicates your battery is normal or there is any indications of an issue with your battery on your iPhone.


iPhone Battery and Performance - Apple Support


If your battery is shown as normal, use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.


How to back up your iPhone, iPad, and iPod touch ​
Import photos and videos from your iPhone, iPad, or iPod touch ​
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Cheers!

iOS 11.3.1 update battery drain / turns off /app issues

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