Question marked as Best reply User profile for user: Carolyn Samit Carolyn Samit User level: Level 10 165,615 points Apr 27, 2018 5:42 PM in response to Mamaharbin It's spam ... restart the iPad > Restart your iPhone, iPad, or iPod touch - Apple SupportAvoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support Show more Less Reply Link