I subscribed to match thru the app and then it took me to itunes to pay. However, the app won’t recognize the purchase even though I clicked on the “restore purchase” several times. I have signed up on the match app with a different email address than the one linked to my itunes, could this be the issue?
More here: If you don't see your in-app purchases - Apple SupportRestore your in-app purchases
Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.
To restore a non-consumable purchase, open the app that you made the purchase in and look for an option to restore. You might find it in one of these places:
- The app's main menu.
- The app's Settings or Options menus.
- The app's in-app store.
If you were charged for the purchase and still can't restore, contact the app developer for support. You can also report a problem with the in-app purchase.
If you try to restore and nothing happens or you get an error
- Make sure that you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
- Check the restrictions on your device to make sure in-app purchases are allowed.
- Restart your device.
I’ve tried everything you recommended and it doesn’t work. I contacted match customer care and they referred me to their technical support. It’s been three days and I haven’t been contacted by match at all. I don’t think I should pay for a subscription that I’m not able to use because of the app technical issues. Is there anyway to get my money back?
Match.com App won’t restore purchase
