Payment deducted in name of "Itunes Music Store Australia"

I got scared this afternoon that I got notification from banking app that money has been deducted. But I never ordered/purchased anything. Once I look at statement, there are four $1 transactions with one $160 and one $78 transaction in the name of "Itunes Music Store Australia". How is it possible and how to get money return back.

Payment Issues

Posted on May 2, 2018 3:33 AM

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Posted on May 2, 2018 5:44 AM

In this case I think it is your bank account that is compromised. Call the bank and request that they decline those charges. I suspect you will also need them to issue you a new card. See About payment card authorization holds in the iTunes Store - Apple Support. The first couple of charges are typical of those used to validate a payment method. Someone has likely cloned your card at some point. The others are probably for suspiciously expensive apps that the scammers somehow make a cut from if the payments go undetected.


tt2

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Question marked as Top-ranking reply

May 2, 2018 5:44 AM in response to safalfromsydney

In this case I think it is your bank account that is compromised. Call the bank and request that they decline those charges. I suspect you will also need them to issue you a new card. See About payment card authorization holds in the iTunes Store - Apple Support. The first couple of charges are typical of those used to validate a payment method. Someone has likely cloned your card at some point. The others are probably for suspiciously expensive apps that the scammers somehow make a cut from if the payments go undetected.


tt2

May 2, 2018 3:59 AM in response to safalfromsydney

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.



  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

May 2, 2018 4:21 AM in response to turingtest2

Thank you for the reply.


I did not subscribe/purchase/ordered anything but there are pending transactions in my banking app. There is nothing neither in purchase list or subscription list. I wonder how this is happened. I got notification from bank app while I was driving, there are continuous 6 notifications, four of them of $1 and other two are of higher amount.


Does my account compromised ? Whom should I contact ? Apple or Bank or somewhere else ?


I have attached the snap of my bank app transaction...User uploaded file

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Payment deducted in name of "Itunes Music Store Australia"

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