Apple Event: May 7th at 7 am PT
Greetings, when trying to restore my 5s, I get this message: iphone 5s - The iphone could not be restored. An unknown error occurred (9). The phone is also locked on a screen asking me to plug the phone into itunes.
I have: uploaded new version of itunes on my wives new computer so it IS the current itunes version. I have also tried several cables, one being a brand new one.
Thanks all!
See this support document for dealing with error 9 when updating/restoring. If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
See this support document for dealing with error 9 when updating/restoring. If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
Hi
Turn iPhone off Connect lead to USB on your pc Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than once Before it works.
Cheers
Brian 🇬-1F1E7;
As indicated in the link I provided, the last step:
If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.
Thanks Chris... yup, tried all of this several times. Still no go.
Hey Brian. I've tried this several times. Maybe I need to do it a few more times? Thanks man, JB
iphone 5s restore problem - code (9) unknown error occurred.
