You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why my Mac can’t turn on ?

When I turn on my Mac it lets me put the password but then freezes at the loading page

I have important informations in my computer.

thanksUser uploaded file

Posted on May 2, 2018 2:56 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2018 3:17 PM

Try starting up in 'Safe Mode'

Shut down your Mac

Start it back up and hold down the Shift Key as it's starting up.

If it starts up, do a proper shut down and then restart normally.

macOS Sierra: Start up in safe mode

2 replies
Sort By: 

Why my Mac can’t turn on ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.