iPhone touch screen malfunction

The touchscreen malfunctions since the iOS was updated. A hard reset doesn't solve the problem. Is it possible to reinstall the old iOS?

iPhone 6, iOS 11.3.1

Posted on May 2, 2018 9:16 PM

Reply
2 replies

May 2, 2018 10:03 PM in response to billfromgolden

No. There's really no way to downgrade.


Not saying you did so, but there are some reports that older iPhones with aftermarket replacement screen assemblies are now unresponsive after updating to 11.3.1. With 11.3 it was the iPhone 8/8+. Even then some people were complaining that completely original phones that had never been serviced were unresponsive.


I'd recommend taking it to an Apple Store if you're near one.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone touch screen malfunction

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.