Apple Event: May 7th at 7 am PT
I recently got my Iphone 6s screen replaced and now my fingerprint touch id is not working. I receive a message that says, "unable to complete Touch ID setup. Please go back and try again". I have reset my phone and checked all of the other settings and I am still unable to use this feature. Any suggestions?
Thanks,
Cori
iPhone 6s, iOS 11.3.1
Did Apple change the screen? If so, take it back and Apple will fix or replace it. If someone other than Apple replaced it you are out of luck; it's fairly common for 3rd party repairers to damage the HOME button, and once damaged it can't be fixed. You can try taking it back to wherever it was changed, but they probably won't be able to fix it, and Apple won't fix it either if a 3rd party has botched a repair.
Did Apple change the screen? If so, take it back and Apple will fix or replace it. If someone other than Apple replaced it you are out of luck; it's fairly common for 3rd party repairers to damage the HOME button, and once damaged it can't be fixed. You can try taking it back to wherever it was changed, but they probably won't be able to fix it, and Apple won't fix it either if a 3rd party has botched a repair.
Touch ID
