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App Store crash after upgrade to El Capitan. Early 2008 iMac

I have recently upgraded an early 2008 iMac to El Capitan from Lion. There is an issue with the app store. Every time I open it it launches the crash reporter and fails. Is there a fix without having to reinstall OSX? Reset PRAM or Permissions repair?

Thanks


Dan

Posted on May 11, 2018 1:49 AM

Reply
7 replies

May 12, 2018 4:39 AM in response to Eric Root

Hi Eric.


I have downloaded the combo update but have ran into a problem. When I launch the installer it now tells me that my harddrive isn't compatible with the update. This is strange as the OS is already updated to this version of El Capitan. I have tried the installer on current account and an admin account. I have a back up back to OSX Lion if needed but all the documentation tells me this iMac supports El Capitan. Every app works in the Admin account so I may either copy all documents to this account or reinstall El Capitan.

User uploaded file

May 11, 2018 2:20 PM in response to Dan Atkinson

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.


Isolating an issue by using another user account

If it works in the other account, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

May 11, 2018 2:26 PM in response to Dan Atkinson

Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.



10.11.6 Combo Update


If that doesn't work, do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility and select First Aid. Then re-install the OS.


OS X Recovery



OS X Recovery (2)

May 11, 2018 10:09 AM in response to Eau Rouge

Thanks but the OS is already at 10.11.6 and it has been restarted.


I have tried deleting prefs, cookies and cache of the app store in the library and it's still not playing ball.


I have also booted into safe mode and it didn't work there either.


If anyone is any good an interpreting crash reports maybe you could find a problem in there. If not then it looks like a reinstall.

May 11, 2018 2:19 PM in response to Eric Root

Thanks Eric.


Yes it worked when logged in as a new user (admin).


I ran the Etre report. See below



EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-05-11 21:49:06 Download EtreCheck from https://etrecheck.com Runtime: 8:26
Performance: Below Average

Problem: Apps are crashing Description: When I try to open the app store I immediately receive a crash report notice and the app fails to la

Major Issues:

Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found.

Obsolete hardware - This machine may be considered obsolete. Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable RAM - This machine has upgradeable RAM that would help its performance. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but shoul Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (24-inch, Early 2008) - Obsolete!
iMac Model: iMac8,1
1 2.8 GHz Intel Core 2 Duo (Duo) CPU: 2-core 6 GB RAM At maximum

BANK 0/DIMM0 - 4 GB DDR2 SDRAM 800 ok BANK 1/DIMM1 - 2 GB DDR2 SDRAM 800 ok

Video Information:

ATI Radeon HD 2600 Pro - VRAM: 256 MB iMac 1920 x 1200

Drives:

disk0 - ST3320820AS_Q 320.07 GB (Mechanical) Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI () [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 319.21 GB disk0s3 - Recovery HD () [Recovery] 650 MB

Mounted Volumes:

disk0s2 - Macintosh HD 319.21 GB (88.20 GB free)



u



d



Journaled HFS+ Mount point: /

Network:

Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address Interface en2: Bluetooth PAN

System Software:

OS X El Capitan 10.11.6 (15G1011)
Time since boot: About 4 hours
System Load: 4.63 (1 min ago) 4.37 (5 min ago) 4.03 (15 min ago)



Security:



System

Status

Mac App Store and identified developers Enabled



Gatekeeper
System Integrity Protection

Unsigned Files:



Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/Safari

com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.leapfrog.connect.authdaemon.plist Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.authdaemon Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/System/Library/Extensions
[Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)
[Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1) [Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1) [Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)
[Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1) [Not Loaded] LfEtherConfig.kext (2.0)
[Not Loaded] LfConnectDriver.kext (1.9.8 - SDK 10.8) [Loaded] hamns.kext (20111101)

System Launch Agents:



[Not Loaded] [Loaded] [Running] [Other]

6 Apple tasks 180 Apple tasks 51 Apple tasks One Apple task



[Not Loaded] [Loaded] [Running] [Other]

6 Apple tasks 180 Apple tasks 51 Apple tasks One Apple task



System Launch Daemons:



[Not Loaded] [Loaded] [Running] [Other]

Launch Agents:

45 Apple tasks 166 Apple tasks 79 Apple tasks One Apple task



[Running] com.logmein.hamachimb.plist (LogMeIn, Inc. - installed 2017-07-18)

Launch Daemons:

[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-05) [Running] com.logmein.hamachi.plist (LogMeIn, Inc. - installed 2017-07-18)



[Loaded]

com.leapfrog.connect.authdaemon.plist (? 115eb318 - installed 2013-09-01)



User Launch Agents:



[Running] [Other] [Running]

[Loaded]

[Not Loaded]

[Running] [Loaded] [Running]

com.spotify.webhelper.plist (Spotify - installed 2018-05-11)

com.google.keystone.agent.plist (Google, Inc. - installed 2017-10-03)

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-3

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.6E4CC554-2B02 A693CA07B426.plist (Apple - installed 2018-05-10)

jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2011-05-04)

com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2009-01-30)

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.1AB106F2-3518- AA82-0C54D252CB7D.plist (Apple - installed 2018-05-10)

com.leapfrog.connect.monitor.plist (? 0 - installed 2013-09-01)



User Login Items:

EyeTV Helper Application (?
(/Library/Application Support/EyeTV/EyeTV Helper.app)

Dropbox Application (Dropbox, Inc. (/Applications/Dropbox.app)

Spotify Application (Spotify (/Applications/Spotify.app)

HP Scheduler Application (?
(/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2012-02-12)



0 -

4



(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:

NPVirtools: 4.0 (installed 2009-07-07)
Unity Web Player: UnityPlayer version 2.6.1f3 (installed 2015-03-22) Default Browser: 601 (installed 2017-08-09)
Flip4Mac WMV Plugin: 2.2.1.11 (installed 2008-08-15) OfficeLiveBrowserPlugin: 12.3.5 (installed 2012-12-23)
Silverlight: 5.0.61118.0 (installed 2012-02-12)
FlashPlayer-10.6: 21.0.0.213 (installed 2016-04-07) DivXBrowserPlugin: 2.0 (installed 2010-03-10)
QuickTime Plugin: 7.7.3 (installed 2017-08-09)
Flash Player: 21.0.0.213 (installed 2016-04-07)
iPhotoPhotocast: 7.0 (installed 2008-12-27)
EPPEX Plugin: 3.0.5.0 (installed 2011-05-04)
DirectorShockwave: 11.5.2r602 (installed 2009-10-29)



3rd Party Preference Panes:

Flash Player (installed 2016-04-05) Flip4Mac WMV (installed 2008-08-15)

Time Machine:
Time Machine Not Configured!



Top Processes by CPU:



Process (count)

hiutil
xpcproxy (2) ReportCrash WindowServer suggestd

Source

Apple Apple Apple Apple Apple

% of CPU

9 9 4 4 3

Source

Apple Apple Apple

Apple Apple



Top Processes by Memory: Process (count)

mdworker (28)

kernel_task

softwareupdated

com.apple.WebKit.WebContent (2)

mds_stores

Top Processes by Energy Use:

RAM usage

1.19 GB 653 MB 428 MB

239 MB 128 MB



Process (count)

ReportCrash
bird (2)
WindowServer
mdworker (28) coresymbolicationd Apple



Source

Energy usage (0-100)

10 4 2 1 1



Apple Apple



Process (count)

ReportCrash
bird (2)
WindowServer
mdworker (28) coresymbolicationd Apple

Virtual Memory Information:



Available RAM Free RAM Used RAM Cached files Swap Used

Clean up:

1.43 GB 303 MB 4.57 GB 1.13 GB 2 MB



Source

Energy usage (0-100)

10 4 2 1 1



Apple Apple



~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Pro

Resources/Canon_Inkjet_Extended_Survey_Agent Executable not found

Diagnostics Information (past 7 days):

2018-05-11 21:42:23 soagent.app Crash (51 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:42:22 suggestd Crash (32 times)

*** Terminating app due to uncaught exception 'SGSqliteDatabaseError', reason: 'Error( entity_fts (SQL: ALTER TABLE entity_fts RENAME TO entity_fts_from)'

abort() called
terminating with uncaught exception of type NSException

2018-05-11 21:42:21 bird Crash (58 times)

Assertion failed: (Still unable to open account after attempted reset: <NSError: 0x7fb45b75baa0(SqliteErrorDomain:14) - {

NSDescription = "unable to open database file"; SqliteExtendedCode = 14;
SqliteSQL = "DROP TABLE server_containers";
}> (underlying: (null), sql: DROP TABLE server_containers) open result: (

"#0 fd = 5", "#1 fd = 6", "#2 fd = 7", "#3 fd = 8", "#4 fd = 9" )

2018-05-11 21:42:19 AirPlayUIAgent.app Crash (57 times)



g

1



Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:42:17 LaterAgent.app Crash (51 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:42:17 cloudphotosd.app Crash (51 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:42:14 CalendarAgent Crash (54 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:41:19 /Users/***/Library/Logs/DiagnosticReports/ suggestd_2018-05-11-214119_c*****************6.crash Crash (once)

2018-05-11 21:41:16 /Users/***/Library/Logs/DiagnosticReports/ suggestd_2018-05-11-214116_c*****************6.crash Crash (once)

2018-05-11 21:39:00 /Users/***/Library/Logs/DiagnosticReports/ LaterAgent_2018-05-11-213900_c*****************6.crash Crash (once)

2018-05-11 21:38:58 /Users/***/Library/Logs/DiagnosticReports/ cloudphotosd_2018-05-11-213858_c*****************6.crash Crash (once)

2018-05-11 21:38:57 /Users/***/Library/Logs/DiagnosticReports/ CalendarAgent_2018-05-11-213857_c*****************6.crash Crash (once)

2018-05-11 21:30:01 callservicesd Crash (5 times)

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', rea not satisfying: lockFilePath != nil'

terminating with uncaught exception of type NSException abort() called

2018-05-11 21:26:14 findNames Crash (4 times)

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', rea not satisfying: lockFilePath != nil'

terminating with uncaught exception of type NSException abort() called

2018-05-11 21:22:12 DataDetectorsDynamicData Crash (2 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:21:11 com.apple.AddressBook.ContactsAccountsService Crash (6 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 21:20:55 cloudd Crash (40 times)

*** Terminating app due to uncaught exception 'NSGenericException', reason: 'Error ex table Properties" (14) - errcode:000e, msg:"unable to open database file", size: 4096, path:/U Caches/*/CloudKitMetadata, fs:89474002944/319213174784'

abort() called
terminating with uncaught exception of type NSException

2018-05-11 18:11:54 com.apple.geod Crash (7 times)



s

s



e s



Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 18:05:55 App Store.app Crash (16 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 17:29:50 com.apple.MediaLibraryService Crash (2 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 17:29:37 com.apple.BKAgentService Crash (once)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 17:25:52 SocialPushAgent.app Crash (4 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

2018-05-11 16:49:30 LogMeIn Hamachi Menubar.app Crash (once)

abort() called
terminating with uncaught exception of type std::length_error: basic_string::_S_create

2018-05-10 23:20:00 com.apple.CloudPhotosConfiguration Crash (3 times)

Sandbox creation failed: failed to compile sandbox profile invalid data type of path filter; expected string, got boolean

End of report


App Store crash after upgrade to El Capitan. Early 2008 iMac

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