4x $1 charges on my credit card

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Level 1

8 points

4x $1 charges on my credit card

I just noticed on my credit card 4 separate $1 charges called "ITUNES MUSIC STORE AUSTRALIA AU" on the 9th and 10th of May but I haven't used my iTunes account in ages. I don't have an iPhone anymore and only use my Macbook but have not made purchases. I checked my itunes past purchases and there's nothing on there.

Who can I ask about this? I have now deleted my credit card details from my account to avoid it happening and since I don't use it anymore, but I am very annoyed that this is happening without my permission.

I will wait over the weekend to see it gets reversed, but I don't know why it's happening in the first place because I haven't done any music or app purchases with itunes for MONTHS!

Is this happening to anyone else? What should I do while I wait? And after this weekend, if it's still on there, what should I do?

Thank you in advance

Posted on May 11, 2018 6:15 PM

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Answer 1

Limnos

Level 10

418,207 points

May 11, 2018 7:47 PM in response to jossie84

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history.

Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through this link, see https://support.apple.com/HT202039

If you have unsatisfactory results with Report A Problem then:

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

Worldwide iTunes support - https://support.apple.com/country-selector/itunes

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Answer 2

jossie84 Author

Level 1

8 points

May 11, 2018 7:31 PM in response to turingtest2

Thank you for your reply, tt2. But as I have said I haven't updated my billing details because I haven't used my itunes to purchase anything in months or even really even touched my apple account at all. So I am not sure why it would suddenly do this.

Also why it would do it four times, not once is another issue.

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Answer 3

turingtest2

Level 10

274,168 points

May 11, 2018 7:46 PM in response to jossie84

Apple might periodically check that the details they hold are up to date. You can use the Report a Problem site to see if there are any completed purchases, although it looks like you've already checked. As a fellow user I cannot check your account for you. Reach out to iTunes Store Support to see if they can explain the matter.

tt2

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Answer 4

turingtest2

Level 10

274,168 points

May 11, 2018 7:26 PM in response to jossie84

See About payment card authorization holds in the iTunes Store - Apple Support.

tt2

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4x $1 charges on my credit card

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