disappearing software in High Sierra

Hi Luis,

EtreCheck version: 4.3 (4D007)

Report generated: 2018-05-17 11:51:19

Download EtreCheck from https://etrecheck.com

Runtime: 3:57

Performance: Good

Problem: Other problem

Description:

Apps are vanishing

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Low disk space - This machine is running low on free hard drive space.

Heavy RAM usage - This machine is using a large amount of RAM.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

MacBook Pro (Retina, 13-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 522

Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD

LEN T2254pC 1680 x 1050 @ 60 Hz

Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 184.99 GB

disk1s1 - Macintosh HD (APFS) 184.99 GB (168.72 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 184.99 GB (23 MB used)

disk1s3 - Recovery (APFS) [Recovery] 184.99 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 184.99 GB (3.22 GB used)

disk0s3 - B******P (NTFS) 65.80 GB

disk2 - Disk Image 9.34 GB (Disk Image)

External Disk Image

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - I********D (HFS+) 8.99 GB

Mounted Volumes:

disk0s3 - B******P 65.80 GB (25.33 GB free)

NTFS

Mount point: /Volumes/B******P

disk1s1 - Macintosh HD 184.99 GB (12.37 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 184.99 GB (12.37 GB free)

APFS

Mount point: /private/var/vm

disk2s2 - I********D 8.99 GB (4.25 GB free)

HFS+

Mount point: /Volumes/I********D

Network:

Interface en6: Thunderbolt Ethernet

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 2 days

System Load: 2.34 (1 min ago) 2.37 (5 min ago) 2.52 (15 min ago)

Configuration Files:

/etc/hosts - Count: 69

Security:

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.ea.origin.WebHelper.plist

Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelpe r

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: /Users/***/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/cc.ddaemon.plist

Executable: /usr/local/bin/pteiddialogdaemon.app/Contents/MacOS/pteiddialogdaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/cc.trayapplet.plist

Executable: /Applications/Cartao de Cidadao/Aplicacao da Area de Notificacao.app/Contents/MacOS/pteidtrayapplet

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

23 32-bit apps

Kernel Extensions:

/Library/Extensions

[Not Loaded] lgandroid_mdmcontrol.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] lgandroid_mdmdata.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] lgandroid_ndiscontrol.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] lgandroid_ndisdata.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] lgandroid_rndis.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] lgandroid_serial.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] lgandroid_usbbus.kext (Byunghyun Koh, 5.1 - SDK 10.9)

[Not Loaded] Wireless360Controller.kext (Rodrigo Rocha, 1.0.0d15 - SDK 10.10)

[Not Loaded] WirelessGamingReceiver.kext (Rodrigo Rocha, 1.0.0d15 - SDK 10.10)

[Loaded] SophosFileProtection.kext (Sophos, 9.7.4 - SDK 10.12)

[Loaded] SophosWebProtection.kext (Sophos, 9.7.4 - SDK 10.12)

/System/Library/Extensions

[Not Loaded] 360Controller.kext (Rodrigo Rocha, 1.0.0d15 - SDK 10.10)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Box Sync Application (Box, Inc. - installed 2018-05-14)

(/Applications/Box Sync.app)

Dropbox Application (Dropbox, Inc. - installed 2018-05-16)

(/Applications/Dropbox.app)

com.adobe.SwitchBoard.monitor.plist MachInit (?)

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Internet Plug-ins:

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-10-10)

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22)

QuickTime Plugin: 7.7.3 (installed 2018-04-29)

AdobePDFViewerNPAPI: 11.0.18 (installed 2016-11-02)

AdobePDFViewer: 11.0.18 (installed 2016-11-02)

Flash Player: 21.0.0.226 (installed 2016-04-22)

SharePointBrowserPlugin: 14.7.2 (installed 2017-04-04)

Silverlight: 5.1.50901.0 (installed 2018-04-07)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-03-02)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)

Audio Plug-ins:

DVCPROHDAudio: 1.3.2 (installed 2015-10-13)

3rd Party Preference Panes:

Flash Player (installed 2016-04-16)

Java (installed 2018-03-02)

Perian (installed 2011-07-23)

XBox 360 Controllers (installed 2015-07-28)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Clean up:

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

/Applications/ZipCloud.app/Contents/Resources/Utility.app

Executable not found

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

/Applications/ZipCloud.app/Contents/Resources/Utility.app

Executable not found

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

Diagnostics Information (past 7 days):

2018-05-17 11:47:48 /Library/Logs/DiagnosticReports/qmasterd_2018-05-17-114748_A***************o.cr ash Crash

2018-05-15 16:27:56 Last Shutdown Cause: 3 - Hard shutdown

2018-05-10 15:42:56 Finder.app Hang

/System/Library/CoreServices/Finder.app

End of report

Maybe the problem is with old 32bit apps? If so, why vanishing now instead of two OS installs ago?

Thank You Luis,

I had 14gb more yesterday, before I downloaded a new image of High Sierra and some other software (in order to do a clean install).

The whole thing is bizarre, but I'll do a clean install next week and hopefully, things should be resolved. Also, it will be the right moment to remove bootcamp and get 60gb more.

Thank you once again, Luis

Forgot to say that I'm on the latest High Sierra Version and on a late 2014 Macbook pro, 16ram, 256ssd, i5