You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID suspended

when i go to update apps, I get a message that tells me my Apple ID has been suspended. no idea why. My password works But I can’t get past that spot. Any ideas?

Posted on May 17, 2018 6:57 AM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2018 7:02 AM

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://ssl.apple.com/emea/support/itunes/contact.html


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

3 replies
Question marked as Top-ranking reply

May 17, 2018 7:02 AM in response to VectionGroup

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://ssl.apple.com/emea/support/itunes/contact.html


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

May 17, 2018 7:14 AM in response to VectionGroup

That is possible:


If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."


https://iforgot.apple.com/password/verify/appleid - "You’ve come to the right place to reset a forgotten password, unlock your account, or recover an Apple ID. "


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.


If you cannot resolve it yourself:

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169


You said "suspended" which is something Apple can do, though usually I hear about it as something done when an account has suspicious activity.

Apple ID suspended

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.