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need help with security questions and apple id

I’ve Tried to reset my password but it says it will change in 24 days I waited 24 days and nothing happened I no longer have my old cell phone or my old credit card somebody please help me to find out how to get into my account thank you so much

Posted on May 18, 2018 4:25 AM

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Question marked as Best reply

Posted on May 18, 2018 4:39 AM

Welcome to the Apple Community.


If you have forgotten your security questions and have supplied a rescue email when setting up your account, you can reset them at My Apple ID otherwise...


If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

1 reply
Question marked as Best reply

May 18, 2018 4:39 AM in response to Jlandjr

Welcome to the Apple Community.


If you have forgotten your security questions and have supplied a rescue email when setting up your account, you can reset them at My Apple ID otherwise...


If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

need help with security questions and apple id

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