apple pencil tip fell off

I decided it was time to upgrade my 3rd gen ipad and purchased a 9.7" with apple pencil. I tried the pencil when I first got it and it's been sitting around for a week or two. I decided to try it again and the pencil didn't work. I called Apple support and he talked about the "tip". Turns out, my pencil lost the tip. Since I wasn't familiar with the pencil, I didn't know that I was missing the tip. It looks like a ball point pen to me.


I was then told to get the replacement tip. ??? There was nothing else in the box I remember. When I first opened it, I remember thinking how there was just the pen in the box. So, either I missed the stuff that was supposed to be in the box or it wasn't in there.


So....after 2 minutes of using the apple pencil, the tip somehow fell off. I was instructed to go buy the $20 replacement pack of tips by Apple Support.


I've been a Apple customer since the 80's and not used to having these type of issues with Apple products. I know I'm getting old, but this was not a good experience.

Posted on May 19, 2018 2:54 PM

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9 replies

May 19, 2018 3:11 PM in response to buckybuthman

You may have another issue.

If this Apple Pencil has been just sitting around without it being kept charged up for two weeks, or more, there is a possibility the very tiny rechargeable Li-ion battery in the Pencil (smaller than the eraser head on a real wood pencil) maybe dead and your Apple is completely dead and useless and you may need to pay another $100 for another new Apple Pencil.


FYI and something Apple never divulges to it potential iPad Pro/Apple Pencil customers/users unless the potential customer/user is smart enough to ask about.


Due to the “always on an active/stanby” nature of the Apple Pencil and, also, due to its very tiny rechargeable Li-ion battery, the Apple Pencil needs to be constantly charged up to some significant charge level ALL THE TIME, even when not using the Pencil for prolonged periods of time.

The Apple Pencil needs to be kept charged to a minimum of 5-10%, or greater, all the time.

If the Apple Pencil battery is allowed to drain down to 0% and allowed to stay in that flat condition for more than a couple of weeks, or so, that very tiny little Li-ion battery is too small to keep at a 0% state for a long period of time and it will completely fail, leaving you with a dead, useless Apple Pencil.

May 20, 2018 5:25 AM in response to buckybuthman

buckybuthman wrote:


Thanks for the info!


So, is it better to keep it sitting somewhere (unmoved) vs. carrying it around in my ipad case if I don't plan to use it?

Yes. If you know for sure you won’t be using it, then it’s best to leave it sitting somewhere so it will stay in low power mode. Or, if you carry it around all the time anyway, just plug it into the iPad for 15-20 minutes to top it off.


Apples site has a “what’s in the box” as part of the Pencil description: Buy Apple Pencil - Apple

May 19, 2018 7:25 PM in response to buckybuthman

My Apple Pencil was fine if left sitting idle (when unmoved it enters a low power, sleep state) for a couple of weeks when new. Even now, two years later it will sit idle just fine for a week or more. Don’t worry about a hypothetical issue until or unless you actually experience it. It uses industry standard SMART lithium battery technology.


It uses it’s accelerometer to enter a low power or sleep state if left, unmoved and idle, for about 15-20 minutes. And like all industry standard SMART lithium cells it shuts off at some minimal residual power state. As with any and every lithium cell, if left in that low power auto-off state too long, it may suffer damage, but yours is a new Apple Pencil, still under Apple’s one year warranty. So deal with any issues only when or if they even occur for you.

May 19, 2018 7:27 PM in response to Michael Black

Michael Black wrote:


My Apple Pencil was fine if left sitting idle (when unmoved it enters a low power, sleep state) for a couple of weeks when new. Even now, two years later it will sit idle just fine for a week or more. Don’t worry about a hypothetical issue until or unless you actually experience it. It uses industry standard SMART lithium battery technology.

That has been my experience as well.

May 19, 2018 8:30 PM in response to Michael Black

I never saw anything in the box except the pen. No replacement tip, no coupler, no instructions. I had to google to see what I was supposed to do with it.
The box was thrown away last week but I did check the box before I did because I was thinking of using it as a storage box but couldn't remove one of the inserts.
At my age, I'm not going to say 100% that nothing else was in the box, but I'm pretty sure there wasn't. All the Apple people I spoke with believe everything was in the box. Was there a "what's inside this box" blurb that I missed too?

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apple pencil tip fell off

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