Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
having trouble connecting to network. my carrier said its because my PRL shows only a number 1 and it should be a five digit number. i have reset the phone a half a dozen times or more and it keeps showing a 1 and just says “searching” any thoughts?
You can certainly restore your phone, either to factory state or from a back up. But, the PRL is provided by the carrier, just like the carrier settings. I don't think restoring your phone will help.
Did they give you instructions for updating the PRL?
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
You can certainly restore your phone, either to factory state or from a back up. But, the PRL is provided by the carrier, just like the carrier settings. I don't think restoring your phone will help.
Did they give you instructions for updating the PRL?
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Did your carrier give you instructions on how to update your PRL? If not, call them back and have them give those to you. For Verizon (the only one I know), you dial *228 <send>, then follow the prompts.
Yeah I have restored and reset probably 6-8 Times now and it has done nothing. I’ve set it to a new phone, I have restored it from a backup and nothing...so I am starting to think it is their issue. I contacted them again and they said the way to update the PRL was to double tap carrier under about in settings but that did not do anything but scroll through different things
Who is your carrier?
If your carrier is a legacy CDMA carrier (e.g. Sprint, Verizon or any of the carriers that use their networks), see if this article helps:
https://help.ting.com/hc/en-us/articles/205428338-Initiating-a-Profile-Update-on -Your-CDMA-Device
Straight Talk, notorious for messing up iPhones and not knowing how to fix them, uses the networks of AT&T, Sprint and Verizon. I don't know how to tell which one your on. But, as two out of the three options are CDMA, it might not hurt to try the instructions in the link above.
Although I don't anything about this issue (and just googled it because I was curious), you might want to see section 2.2 "Update your PRL" in:
https://www.techwhoop.com/update-straight-talk-phone-signal/#Update_your_PRL
arepp81 wrote:
Tried and still nothing...interesting little tidbit at the end that said the network receiver could be malfunctioning in the phone
If that's the case, restoring the phone certainly won't do any good. It confirms my opinion of Straight Talk that customer service didn't, at the very least, direct you to that article.
Make an appointment at the Genius Bar at your local Apple Store. They can diagnose it.
Best of luck.
They told me it was not an issue they could help resolve. They said the phone needed a master reset and I should contact apple on how to do that
Straight Talk
Tried and still nothing...interesting little tidbit at the end that said the network receiver could be malfunctioning in the phone
PRL Issues
