popup said security issue and i should call Apple at ****

I didn't believe it but what can I do to prevent such things?


[Re-Titled by Host]

MacBook Pro, Mac OS X (10.7.4)

Posted on May 23, 2018 2:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2018 2:28 PM

You're correct, it is phishing. In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

https://support.apple.com/en-us/HT204759

Follow these tips if the stop pop-up persists:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1 reply
Question marked as Top-ranking reply

May 23, 2018 2:28 PM in response to Richmag

You're correct, it is phishing. In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

https://support.apple.com/en-us/HT204759

Follow these tips if the stop pop-up persists:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

popup said security issue and i should call Apple at ****

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.