HomeKit accessories not responding

I reset every device, left home and now nothing is responding and automations do not work. Very frustrated and really makes me want to ditch the trillion dollar company altogether. Spent an hour on hold with support being transferred from department to department before I gave up.

I plan to uninstall every device and start from scratch as a last ditch effort. If that doesn’t work there’s always Google or Amazon...

If you have issues creating automations or controlling your HomeKit accessories when you're not home, follow these steps:

1. Make sure that your HomePod, Apple TV, or iPad is:
   • Connected to the Internet and on the same Wi-Fi network as your other iOS devices during set up
   • Updated with the latest version of tvOS or iOS
   • Signed in to iCloud with the same Apple ID with two-factor authentication enabled
2. Make sure that you can control your accessories in the Home app on your iOS device. Open the Home app and turn on a light or change the temperature.
3. Make sure that your device is set up as a home hub:
   • For HomePod, open the Home app on your iOS device, tap , then check under Home Hubs to see if HomePod is connected.
   • On your Apple TV, go to Settings > Accounts > iCloud and make sure that your Apple TV shows HomeKit as Connected. If you don’t see HomeKit, then your Apple TV isn't connected as a home hub.
   • On your iPad, go to Settings > Home and make sure that Use this iPad as a Home Hub is turned on.
4. Restart your Apple TV, iPad, and iPhone.
5. Wait a few minutes. If you still need help, sign out of iCloud on your Apple TV, then sign back in. Go to Settings > Accounts > iCloud.

This has happened to me as well. I thought I resolved the issue by resolving all may devices and iCloud issues. But now that I have left again, I am getting the "No Response" through HomeKit. My devices are connected as I can control them with their specific app remotely...it's just that HomeKit won't allow me remote access at the most inopportune time. I feel this is a defect in the application (or is it affecting a few)...like I said, it worked fine remotely for about three weeks after a hard reset, works fine when I am on my home network, but now is not working remotely. Apple TV as hub. Strong network.

So after taking everything into consideration I determined that my router and/or router settings are the problem. I was using the Arris SBG6900-AC and switched back my old router which is an Arris SBG6580.

While on the phone with my cable company I mentioned the problem I was having and he said that having WPS enabled can interfere with signals. I disabled it on my old modem after activating it with cable co and everything has been working great for about 5 days now. Idk if it was the newer modem or the wps settings but I thought I’d share the info.

Thank you so much for your help.

First I restarted Arris modem and some of my HomeKit devices started to function.

Second, I found WPS and disabled it.

I’ll monitor and let everyone know. I might have to reset device and then see.

Questions:

- Are HomeKit devices and platform affected by UPnP being enabled?

- The new Arris modem/Wi-Fi was configured with a 10.0.0.1 IP range instead of 192.168. I would think this should not matter for HomeKit or the devices. Thoughts?

Thanks e

WPS DISABLED HomeKit success!!

Well I must say that all my devices have been up in stable for 12 hours without falling off the network meaning “no response“ has not returned with the exception of one. Hasn’t been this stable for months since my modem replacement.

The one device was deleted by advice on another forum which is bad advice. Here’s what I stumbled upon last night.

When required, instead reset the device (not factory level reset). In settings, Wi-Fi, page down and the device(s) will appear requesting access to your network! Confirm and it’s back on-line!! Check out photos.

Still counting hours of up time. Thank you.

This blog should be made more public.

Have you found a resolution to this issue? I have had problems with mine since day one. Nothing wants to stay connected. I have to reset either devices or modem a cpl times a day to stay connected. I messed with some settings on my router but that only worked for 3 days and now it’s back to messing up daily. If you found a solution please share. Apple support was no help.

I had to replace my modem/Wi-Fi from Comcast. Since then I can’t seem to keep my devices working. HomeKit has no good means to diagnose the network; frustrated. I suspect the ARRIS TG1682G as you all appear discussing Arris modems.

Thanks for the conversation. I hope the restart works. Next, WPS?

@Apple - please build into iOS 12 a better means to diagnose HomeKit problems the simply re-pair or rebuild is the solution.

WPS is a way to connect devices to the router without using the password. You just push a button on the modem/router and then on your device. The guy at my internet company told me that this cld interfere with these type of accessories. I wld suggest disabling it in your router settings b4 purchasing a new one. I already had a working one so I just went back to it. If you’re not sure how to get to the settings, Comcast shld be able to assist you. I’m not sure if disabling the WPS or the different modem helped but everything has been working great since. No connection issues at home or away and even works great on Apple Watch.

Yes Apple needs to be better trained on resolving these issues. This can’t be the first time it’s happened and they were clueless when I called as well. Hope this helps. Good luck.

I did not restart any of my devices. That doesn’t mean you won’t have to. I’m hope the WPS is the issue.

I’m not sure about the UPnP and I wldnt think the IP address wld matter as long as everything is working. Please keep updated. I’m curious what the issue is. I’m so excited it’s working LOL.

I had the same issues. Restarting my router fixed it.

I’m glad I cld help. I came upon it by accident. You cld mark my comment as helpful. Maybe that will help it get out there.