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Question: ID issues

I bought an iPhone 6 from England and it came with a apple ID, which is not allowing me to use the phone fully, i have tried contacting the previous owner through the Email connected to the Apple ID; but am not receiving any response from the person. please i need help from the support team to enable me use my phone fully. thanks

iPhone 6, iOS 11.2.6

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May 25, 2018 8:19 AM in response to Awatiko In response to Awatiko

You will need to contact the seller to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt.


Activation Lock - Turn off Find My iPhone

May 25, 2018 8:19 AM

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Question: ID issues