Related Article

If you see 'itunes.com/bill' or an unfamiliar charge on your statement

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: My account was charged but my iTunes not working

Why my iTunes not working

Posted on

Reply
Question marked as Apple recommended
Answer:
Answer:

Not sure exactly what you mean by "iTunes not working" but the following may help regarding unknown charges.


If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and https://support.apple.com/en-us/HT201679


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: https://support.apple.com/en-us/HT204084

Posted on

Question marked as Apple recommended

May 25, 2018 12:31 PM in response to anathia In response to anathia

Not sure exactly what you mean by "iTunes not working" but the following may help regarding unknown charges.


If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and https://support.apple.com/en-us/HT201679


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: https://support.apple.com/en-us/HT204084

May 25, 2018 12:31 PM

Reply Helpful
User profile for user: anathia

Question: My account was charged but my iTunes not working