iPhone X ghost touch - Warranty

The iPhone has never had an international warranty. The warranty for your iPhone X purchased in the US is only valid in the US. You will have to bring the phone back to the US if you need warranty service. This highlights the issues with purchasing a phone in a country you do not intend to use it in. You will only be able to get warranty service in the US.

dr.george wrote:

Can I ship my phone somewhere to get it checked ?

Still cannot believe this, and I've read a lot about this screen issue.

If you have a friend/relative in the United States who you can ship it to, you should have no problem sending it to the United States and having someone bring it in for service. Other than that it's up to your local Apple service providers to decide whether or not they'll accept it for service.

It's in the warranty terms:

https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

IMPORTANT RESTRICTION FOR iPHONE, iPAD AND APPLE TV SERVICE.

Apple may restrict warranty service for iPhone, iPad and Apple TV to the country where Apple or its Authorized Distributors originally sold the device.

dr.george wrote:

Ok, so a friend is going to Miami next week, he will take my iphone to service.

Does he need the invoice?

The box ?

Anything ?

How many days does it usually take to check it and replace it, if this is the case?

Thanks !

I don't know exactly how that's going to work out. It could be resolved by anything from a same day screen assembly replacement to a "replacement device" in exchange for your current device. If there's no inventory in stock, it might require waiting for a replacement phone or a part. You have no way of knowing. That's why I was thinking it was better to have someone who actually lives in the United States, such that there's no reliance on the repair/replacement being ready quickly.

I would advise having the receipt just in case. However, any iPhone X should still be under warranty since they were released less than a year ago.

Make sure to have it backed up before sending it for service.

Try changing the sensitivity > Change 3D Touch sensitivity on your iPhone - Apple Support

No, you cannot. Apple does not accept international shipments. Next time it would be better to purchase your phone in the country you intend to use it in, eliminating these issues.

Also be sure to turn off Find My iPhone and give the person the passcode to your iPhone.