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Question: Itunes not opening Windows 10 Pro 64-bit

I just downloaded iTunes onto my computer but it will not open. I open it from the start menu/taskbar/desktop and none work, it just gives me a quick loading wheel and does nothing. It works for the other user on the computer, but not for mine. I have tried running as an administrator, repairing iTunes from the programs menu in the control panel, and uninstalled and reinstalled iTunes. None have fixed the issue. I also scanned for malware/viruses and there don't seem to be any.

Windows 10, 64 bit

Posted on


May 25, 2018 1:35 PM in response to tristanparker In response to tristanparker

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store normally:

  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes is the minimum version required for devices running iOS 11.


May 25, 2018 1:35 PM

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Question: Itunes not opening Windows 10 Pro 64-bit