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Question: Can't activate iphone

Granddaughter changed password in her iphone and doesn't remember the new password. I tried resetting the iphone and now I can't activate it because no-one remembers her apple-id or password.

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May 25, 2018 4:21 PM in response to Fheine In response to Fheine

Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.


Apple ID - Find



Enter your Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage




Apple ID – Forgot Password


If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.


Apple Support using Twitter



Or fill out and submit this form.

May 25, 2018 4:21 PM

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Question: Can't activate iphone