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Question: Can't activate iphone

Granddaughter changed password in her iphone and doesn't remember the new password. I tried resetting the iphone and now I can't activate it because no-one remembers her apple-id or password.

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May 25, 2018 4:21 PM in response to Fheine In response to Fheine

Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.

Apple ID - Find

Enter your Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

Apple ID – Forgot Password

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

Apple Support using Twitter

Or fill out and submit this form.

May 25, 2018 4:21 PM

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Question: Can't activate iphone