Can't activate iphone
Granddaughter changed password in her iphone and doesn't remember the new password. I tried resetting the iphone and now I can't activate it because no-one remembers her apple-id or password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter your Apple (iCloud) ID and click Forgot Password.
If necessary, there is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.
Or fill out and submit this form.