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IPhone 6..I restored it to factory settings

When asked what language and what country then asked for my apple Id and password, it says that this phone belongs to an old email address of mine which I have never used for apple. So I go to search for your apple I'd..and that email has never been an Apple I'd.

Posted on May 25, 2018 8:05 PM

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Level 10

684,039 points

May 26, 2018 6:27 AM in response to gerrifrommaryborough

If you are the original owner, take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the receipt also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

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IPhone 6..I restored it to factory settings

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