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Question: Inherited iPad, unknown password

My grandmother passed away 2 years ago and because of a number of reasons, I have only just attempted to reset her old iPad. The trouble is, I do not know her password to her apple ID and for some reason, when I attempt to answer the security questions, it won't accept her birthday. I've tried every other family member's birthday who may have helped her set up the account, but none of them seem to be working. Has anyone had experience with this or able to suggest anything that may help? Thank you!

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May 26, 2018 6:20 AM in response to ejc97 In response to ejc97

Take the device, the original purchase receipt, a copy of the death certificate, a copy of the will to show it is yours (if possible) and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the receipt also.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter

May 26, 2018 6:20 AM

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Question: Inherited iPad, unknown password