Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing option 'Change Apple ID'

Hello guys!


I can't change my Apple ID email address because the option 'Change Apple ID' is missing.

I did everything according to this instructions: https://support.apple.com/en-us/HT202667


My Apple ID ends with @icloud.com and I want to change it to another @icloud.com address. And I have my new address in the 'Reachable At'.


I would be grateful for any help.

Posted on May 26, 2018 6:54 AM

Reply
Question marked as Best reply

Posted on May 26, 2018 7:59 AM

You are welcome. Is the other iCloud e-mail address an alias you created? I think that is why you can't change it to be the ID.


"You can’t use an alias to sign in to iCloud.com, and you can’t use an alias to create a separate Apple ID."

iCloud - Create or change email aliases

If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.


Apple Support using Twitter



Or fill out and submit this form.

5 replies
Question marked as Best reply

May 26, 2018 7:59 AM in response to KinoWhero

You are welcome. Is the other iCloud e-mail address an alias you created? I think that is why you can't change it to be the ID.


"You can’t use an alias to sign in to iCloud.com, and you can’t use an alias to create a separate Apple ID."

iCloud - Create or change email aliases

If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.


Apple Support using Twitter



Or fill out and submit this form.

May 26, 2018 7:29 AM in response to Eric Root

Thanks Eric for your reply,


I'm trying to change my @icloud.com address to another @icloud.com and if I understood correctly, this is allowed:


"If your Apple ID email address ends with @icloud.com, @me.com, or @mac.com, you can only change your email address to another @icloud.com, @me.com, or @mac.com email that's already associated with your account."


And I'm trying to do this with my MacBook on this page: https://appleid.apple.com/account/manage.

May 26, 2018 7:19 AM in response to KinoWhero

From the article you posted a link for. Emphasis added by me.

"If your email address ends with @icloud.com, @me.com, or @mac.com, you can't change your Apple ID to a third-party email address. You also won't see Change Apple ID on your account page or the option to delete your email on your iPhone, iPad, or iPod touch with iOS 10.3 or later."

Missing option 'Change Apple ID'

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.